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Customer Testimonials

Here at the Equity Release Information Centre, we often receive letters of thanks from our clients, so we thought we'd share some of them with you. Here's what they had to say – in their words, not ours!

Dear Samantha, Thank you so very much for all your help and guidance with our recent Equity Release. You were always cheerful and patient. Whatever we asked was clearly explained to us so that we understood the whole procedure. Thank you Samantha, you are a star Dorothy M - 11/8/2016

Dear Samantha, I am relieved to have completed my equity release. You have been absolutely wonderful; listening to all my concerns in your kind and caring manner. The whole process has been stress free, which is mainly due to your compassion and help. I cannot thank you enough; service excellence at its best! Sharon R - 19/1/2016

Dear Mr Simmons, I am extremely impressed by the professionalism of your team, in particular your sales support manager, Joanne Crowther, who kept me informed at every stage of my application. She also liaised between all relevant parties and explained all developments either by telephone or in writing in a prompt and efficient manner. She was also always there, at the end of the telephone, if I needed further advice, and her friendly and helpful manner was extremely reassuring. Mrs BMS - 20/12/2015

Dear Mr Simmons, I would like to say a special "THANK YOU" to Rebecca Sumner, Joanne Crowther, Allison and Gemma. They have all been exceptionally helpful and extremely considerate of my needs on every occasion I have had to speak to them. It has truly been a pleasure to have dealt with them. Mrs Sheila B - 3/10/2015

Dear Mr Simmons, I am writing to express our thanks for all the excellent advice and customer care, provided to us by your colleagues, Samantha Walker and Joanne Crowther. It has been a real pleasure in working with them from "day one" to completion! We certainly couldn't have achieved the same excellent result without "Eric"! Thank you! Mr & Mrs Ivett - 29/7/2015

Dear Mr Simmons, My contact with your firm has been Samantha Walker. From the first contact Samantha has been warm friendly and very efficient. As there has been a new lease involved this has been a long journey with Samantha being really on top of thing from the start, always available and never flustered. I feel very fortunate that Samantha was my first contact, you are very fortunate to have her, she is doing a splendid job. Mrs S L MBE - 21/7/2015

Dear Samantha, Just a short note to say thanks once again for all the help and assurance you and Joanne have shown me. Nothing was ever too much trouble for you, and I have enjoyed our little chats on the telephone. If ever you are down in Brighton way you are more than welcome to pop in for refreshments. Sheila, Brighton

All your staff are "super", but I would like to especially mention Becky Sumner. She dealt mainly with me. She is a credit to your firm. Nothing was too much trouble, no query too small for her to deal with. She has been like a good friend to me being on my own having lost my husband at the beginning of the year. Becky has made things as trouble free as she possibly could. Yes I would recommend anyone, be it friend or neighbour, to your firm. Mrs Lunn, Bournemouth
I have today completed your satisfaction survey but may I also take this opportunity to mention Kevin Stoner who guided me through the Equity Release procedure from beginning to end. His advice and guidance were excellent but what I appreciated most of all was that there was not, at any time, pressure to proceed – (something I experienced with another company and did not like at all). I felt at ease throughout the whole procedure, was kept up to date at all times and when I needed to telephone, your staff were always courteous and helpful.

I am sure that all your financial advisers are of a similar standard and I commend you on your company and obvious training procedures. With my only dealing with Mr Stoner, I have to say that he is a credit to Cavendish Equity Release and I was extremely pleased that I chose your company to proceed with.

I will, most definitely, recommend your company should the opportunity arise. Miss Peeling, Eastbourne
We would both like to thank you for being so helpful and efficient in the way that you dealt with our Equity Release. Mr & Mrs Hewitt
I am writing to express my utmost thanks for the excellent level of advice and support I have received from your staff with regards to my Equity Release Scheme.

I particularly want to mention Mr Kevin Stoner, my personal Financial Advisor, whose kindness and understanding I found invaluable. He worked very hard on my behalf and for that I am so grateful.

My best wishes to you all. Ms Morris, Merthyr Tydfil
I found your services to be very good. The contact with your staff was excellent and I would have no hesitation in recommending your company or service. Mr & Mrs Martin
May I add, that both my wife and I were more than impressed with you service.

The attention to detail and the down to earth manner in which the whole transaction was carried out certainly helped us to bear with the lengthy process. In conclusion, our advisor Michelle Bennett was a real gem and friend throughout. Mr Alcon
June Cook was brilliant throughout and we shall be forever grateful for the faith she had in us during our mothers ‘difficult’ period.

Thank you June. Mr & Mrs Greatorex
Just a few lines to express my appreciation on behalf of my wife and I for your help and assistance in bringing our mortgage negotiations to a speedy and satisfactory conclusion.

From our very fist enquiry to your office, you and your team dealt with the matter in the most helpful, considerate and efficient way possible, whist ensuring that we at all times kept fully informed along every step of the way. Mr Spinks, Kent
Now that our Equity Release has now been successfully completed, I would like to take this opportunity on behalf of my wife and I to thank you and Michelle Jutherie for all of your help and assistance.

Michelle kept in touch all the time to see everything was going as it should go, that is something you do not find these days with firms.

Once again many thanks. Dr Woodward, Swindon
Many many thanks to you and your team members for the assistance given in our recent transaction. The service was excellent and telephone conversations very pleasant, making my husband and I feel at ease.

Please also convey our thanks to Darren Benfleet and anyone else concerned, we are truly grateful. Mr & Mrs Thorpe, Pandy Tudur
I would like to commend one of your employees, Mr Darren Belfict, who has patiently dealt with my wife and I for the past 6 months.

He has always been considerate and nothing has been too much trouble, although we had to change our plans a number of times.

Do please value workers of his ability. Mr and Mrs Sweny, New Malden
Just a short letter to congratulate you on the high level of efficiency that your staff achieved in dealing with our Equity Release Mortgage.

After initially speaking to a member of your switchboard team, we were contacted as promised, by Andrew Lea, on the 2nd March 2007 and he explained in words that a lay-man could understand the legal implications that this type of mortgage involves and the benefits and negatives this also attracted.

Having decided to take up his recommendation, Stonehaven, we were contacted by June Cook, Lifetime Mortgage Administrator, who sent all the required documentation necessary to complete our application and at every phone call that we made to her was extremely helpful and pleasant and kept us fully informed all along the way until the cheque was in our hands and association with yourselves concluded, this being 6th June 2007.

The process took a little longer than your company had anticipated because of legal reasons with regard to the ownership of our property, however we shall be only too pleased to recommend your company to others requiring this type of finance. Mr & Mrs Winter, Chelmsford
Thank you very much, both to you and Andrew, for your kindness and understanding over the past few months.

I received my cheque yesterday, now all I have to do is enjoy it! Mrs Barr
I would also like to compliment your advisor Lisa. She was at no time pushy and spent time explaining all the options. I would have no hesitation in recommending your services. Mrs Collingwood
Jeanette and I would not want a month to slip by without thanking you all for your courtesy, patience and consideration when handling our recent Equity Release application. Having initially approached the idea of Equity Release with some trepidation, we are now happy to report that the funds have been received and allocated to their intended billets. Come October, we will be raising a small glass of thanks to you all on the terrace of a small Istanbul bar overlooking the Bosphorus.

From inception your presentations of a process which was potentially complicated and not without a sense of complexity and risk were reassuring and demystified each step with careful explanation.

The upfront and ongoing costs were significantly less than we had expected and we think your package is generous; there were no surprises. Although we were not pressured for time (or in any other way), we were very happy that the complete process from initial fact finding meeting with you to the arrival of the funds took just five weeks and we were kept in the loop every step of the way.

We suffered one administrative glitch in the documentation (which was not of your making)- and Joanne came down on the perpetrator like a ton of bricks and it was fixed within 24 hours.

Please convey our appreciation to all involved. We have no objection if you want to use the gist of this letter to encourage other Equity Release virgins to step over the verge. Mr and Mrs Brown
We just wanted to say how pleased and impressed we are with the way both you and Andrew handled our Equity Release Scheme.

You kept us informed of progress at every stage in a friendly and approachable way. At no time was someone “unavailable” and there were no awful “call centre” type systems to go through.

We will have no hesitation in recommending Cavendish to anyone contemplating Equity Release. Mr and Mrs Glinsman, Newton Abbot
Please thank the staff who dealt with my Equity Release. They were extremely efficient and polite and I would recommend your company to other people (In fact I have this week) Mr Woodward